SYSTEMIC ORGANISATIONAL DIAGNOSIS

We engage in a full exploration of the organisation from multiple perspectives and examine its many inputs, processes, relationships and outputs. The focus is on the vision element, the operational-functional element, the socio-cultural element and the human element. These are analysed within the framework of the transactional and contextual environments. The relationships within and among these elements and environments are explored using a variety of techniques. Recommendations are made in terms of the issues requiring attention, the appropriate methodologies to be used, the phasing and timing of the interventions and the outcomes to be achieved.

• Diagnostic Surveys and Analyses
• Culture Surveys
• Needs Assessments

VISIONING and STRATEGY FORMULATION

Many organisations have developed Vision and Mission statements designed to guide them forward. The futuring and visioning are designed to create "preferred future states" and "images of potential". The fundamental elements of this methodology are inclusion, diversity, creativity, innovation and analysis. Based on these elements, it mobilises inputs from all stakeholders, analyses and explores the past and present and creates a series of "plausible futures". The major outcomes include increased commitment to the organisation and its future, improved communication, reduced misunderstanding, increased organisational alignment, clear guiding principles, prioritized strategic imperatives and the basis for realistic action plans.

• Vision Development
• Mission Development
• Core Values and Behaviour Models
• Strategy Definition
• Stakeholder Surveys
• Business Research

STRATEGIC MANAGEMENT and EXECUTION

We engage in the process of guiding the organisation towards clinical execution of its strategic imperatives. This includes strategic implementation (designing and implementing its operational plans) and strategic control and monitoring. These steps are placed firmly within a conceptual framework which includes an understanding of strategy, strategic thinking, strategic management, critical success factors, strategic objectives and operational planning. Ownership of this planning process and its outputs is a necessary element for success and our approach ensures that ownership, commitment, involvement and continuous action occur. We revisit the plans with the client in order to review and adjust as necessary.

• Strategic Planning Workshops
• Strategic Plan Preparation
• Staff Enrollment in Strategy Implementation

ORGANISATIONAL TRANSFORMATION

Current realities require that organisations change or die. We partner organisations through the process of creating and anticipating change, identifying and evaluating the pressures towards change, determining the changes required, planning for and implementing change and treating with the outcomes of change. Attention is given to the changing vision and direction of the organization, operational, process and structural changes, as well as cultural and individual change. Our emphasis is on an integrated and coordinated approach to transforming organisations for business success.

• Transformation Planning
• Organisational Restructuring
• Leadership Through Change
• Changing Organisational Culture
• Change Management Workshops
• Change Impact Analysis
• Building Change Management Teams

TEAM TECHNOLOGY

With this intervention clients benefit from the value added to organisations by effective teamwork. An on-going process rather than a 'programme', team-building enables teams to manage and capitalise on their resources in a manner which provides the organisation with quality results. Our approach to building teams in organisations focuses on team-purpose, (why the team exists), team product (the team’s outputs), team people (who is on the team and what they bring) and team processes (how the team functions). At the socio-psychological level, we examine typical team dynamics and the developmental stages in the life of teams. This team technology is applicable to all types of teams, be they executive, departmental, inter-departmental, cross-functional or special purpose teams.

• Evaluating Team Effectiveness
• Assessing Team Composition
• Establishing New Teams
• Team Building Workshops

ORGANISATIONAL COMMUNICATION

A systemic approach is taken towards facilitating the sharing of meaning and understanding in the organisation. Typical communication content, patterns and processes are examined. Their effectiveness is assessed within the context of the organization's vision, strategic direction, core values and stated goals. At the individual, intra-departmental and inter-departmental levels, our technology improves the 'talking' and the 'listening', resulting in reduced time-loss and conflicts and increased efficiency, effectiveness and morale.

• Assessing and Transforming Organisational Communication
• Organisational Language and Culture

POLICY and PROCESS ALIGNMENT

Organisations in transformation need to take a close analytical look at how they function. This begins with aligning the organization's philosophy, vision and strategy with its mission and methods. This alignment is best expressed in its policies, processes and procedures. We examine all these dimensions of the organization, conduct a comparative analysis with actual practices and provide services to improve performance.

• Policy and Procedure Analysis
• Policy and Procedure Manuals
• Process Mapping
• Process Improvement

QUALITY SERVICE SYSTEMS

We take our client-systems through a process which identifies their internal and external customers and their needs. We analyse the work processes, attitudes and behaviours which contribute to quality service delivery, then design and deliver interventions which positively impact corporate effectiveness in this area. Our systemic approach emphasises work on the organization and its service delivery processes, its business context, as well as the individual employee and what (s)he brings to the relationship with the customer.

• Analysing Service Delivery Systems
• Improving Service Delivery Processes
• Quality Customer Service Workshops
• Developing Customer Service Manuals
• Communication Skills Workshops