ICT &eGovernment transformation services
Odyssey Consultinc tailors twenty years of tried and tested Organization Development solutions to enable transformation of Government and the effective delivery of public service by harnessing the power of ICT and eGovernment.
Our strategic approach focuses on the transformational dimension of Information and Communications Technology (ICT) and eGovernment to bridge the gap in public service efficiency and empower citizen centric service delivery. It aligns Vision, Strategy, Organization Transformation and Strategy Implementation to create breathtaking new opportunities for governments to launch rapid and radical improvements in efficiency and effectiveness – generating benefits for citizens in a here and now timeframe.
Odyssey’s ICT &eGovernment transformation services focus on three critical dimensions of National ICT
and eGovernment transformation.
• Creating the Vision and developing the Strategy
• Enabling & empowering the Transition and Transformation
• ICT & eGovernment Strategy execution
Creating the Vision, Developing the Strategy
Transforming the delivery of public services and national development through ICT and eGovernment is a Journey. It is a journey for the long haul and it requires / demands a clear vision, a sense of where we are going.The power of the vision must inspire all those involved to continue the journey and deliver on the short term tasks before them in a way that achieves success.
Equally important is the development of a strategy that is premised on a thorough current-state analysis of the organization(s) - their strengths and weaknesses, their challenges and opportunities and the evolving environment. Based on the ICT / eGovernment Transformation readiness, a strategic and innovative blueprint for transformation to realize the Vision can be developed in a way that targets citizens needs, maximizes the use of limited resources and leverages the successes of other countries regionally and internationally.
Our Visioning and Strategy Development services shape and deliver the National ICT / eGovernment Vision and Strategy through a participative and innovative process that promotes and ensures ownership of the National Vision and Strategy by the leadership, implementing organizations and key stakeholders.
Enabling & Empowering the Transition and Transformation
Delivery of superior public services to meet the increasing needs of citizens cannot be achieved only through the adoption of new technology. It is however possible when there is adoption of new thinking and behaviors and systems of operations including technology. Exploiting technology to deliver value to citizens depends on the ability of Government organizations and institutions involved to change the organizational architecture, behaviors and systems of operations and transition to an organization that focuses on the effective delivery of high quality services built around citizen needs. This transition is empowered by a holistic approach to change and transition that addresses key organization dimensions critical to the adoption of new behaviors and systems
of operations.
Our ICT and eGovernment transition and transformation services focus on three organization elements:
Operational-Functional Element...the architecture, - structures, systems and processes of the organization
• Development of eGovernment policy& processes, frameworks& standards including
• eGovernment policy & standards
• eGovernment framework
• Governance models
• Institutional framework
• Government Interoperability framework
• Information management frameworks
• Process re-engineering
• Organization restructuring
Socio-Cultural Element…the culture and climate, the values and tone of the organization
• Organization transformation
• Transformation planning
• Transformation plan implementation
• Leading through change
• Facilitating change and transition
• Transforming organizational culture
• Organization communication
• Assessing and transforming cross-functional and strategic organizational communication
Human Element…the people and their individual characteristics and competencies
• ICT & eGovernment Leadership and managerial development
• Building high performance ICT & eGovernment teams
• Building ICT &eGovernment Steering committees
• Building eGovernment taskforce
• Building Ministry eGovernment delivery teams
• Recruitment & selection
• Training & development
ICT & eGovernment Strategy Execution
Developing a strong relationship between ICT & eGovernment strategy formulation and strategy execution is critical to transform the delivery of public services. However experiences show that as little as 10% of strategies effectively formulated are effectively executed. Caribbean Countries engaged in ICT and eGovernment transformation must focus on this difficult and overlooked component for transformation to take place. ICT and eGovernment strategy execution requires dedicated, focused energies.
Coupled with our transition and transformation services, Odyssey’s ICT & eGovernment strategy implementation services provide dedicated and focused energies aimed at turning strategy into action by linking identified performance factors with strategic initiatives designed to transform the delivery of public services.
Our strategy ICT and eGovernment strategy execution services include:
• ICT & eGovernment Program management &Project implementation oversight &support
• Development of RFPs
• Evaluation of bids
• Vendor management
• ICT &eGovernment performance management
• Development of a performance framework
• Individual and Organisational capacity identification and development
• Operationalising rigourous Performance Monitoring Methodologies
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